Avelo Airlines Complete Step-by-Step Flight Cancellations, Refunds & Customer Service Policy

Planning makes trips smoother and more perfect, but one major concern travelers often have is the flight cancellation policy. If you understand everything related to flight cancellations, refunds, and customer service, you can save money and avoid travel issues. In this guide, you will learn all about Avelo Airlines’ cancellation policy.

Cancellation Policy of Avelo Airlines

Avelo Airlines has different cancellation policies depending on factors such as when you booked your flight or whether you opted for the AveloFlex option. Recently, there have been major changes in the Avelo cancellation policy based on booking dates.

For bookings made before March 6, 2025, at 9 PM CT, you can enjoy the most flexible terms:

Free cancellations up to 15 minutes before scheduled departure
No penalty fees for changes or cancellations
Receive Avelo Cash for future travel when canceling

For bookings after March 6, 2025

With AveloFlex:

There are no changes in fees and any cancellation fees
You get Free cancellations up to 15 minutes before departure
You will get Avelo Cash instead of full refunds

Without AveloFlex

If it is More than 60 days, then there is
 In case 8- 60 days, then 25% of total reservation value
 In case of 24 hours to 7 days, then 50% of total reservation value
 For 15 minutes to 24 hours, then 75% of the total reservation value
Within 15 minutes of departure there no cancellations are permitted

Cancel Your Avelo Airlines Flight with this Easy Process

First Online Cancellation (Most Common Method)

You can visit  aveloair.com  and navigate to “Manage Trips”
Enter your confirmation number and last name
Select the “Cancel Flight” option
Confirm cancellation and receive Avelo Cash
And you can save $25 per passenger by avoiding phone cancellation fees

Phone Cancellation

You can call Avelo’s Customer Support Center at +1 (833) 284-2027
Available daily between 5 AM – 11 PM CT
Pay an Extra fee: $25 per seated traveler for phone cancellations
Always have your confirmation number ready

Airport Cancellation

You may also cancel at an Avelo Airlines counter, but this is time time-consuming Process

Things to Know About Avelo Airlines Refund Policy

24-Hour Cancellation Rule
Like most other airlines, Avelo offers a complete refund if the flight is canceled within 24 hours of booking, regardless of price, as long as the flight is at least 7 days away.

Difference Between Refund vs. Avelo Cash

Full Refunds Available For:

 If Cancellations are made within 24 hours of booking
Flight disruptions caused by Avelo (delays over 2 hours)
In case of Medical emergencies, with proper documentation
In case of Significant schedule changes made by the airline

Avelo Cash Issued For:

Standard voluntary cancellations
Non-refundable fare cancellations
Flight changes when the new fare is lower

Avelo Airlines Refund Processing Time
Avelo commits to processing refunds within specific timeframes:

Credit/Debit cards: 7 business days
 Other payment methods: 20 days

Refund requests must be submitted through their Customer Support Center

Is Avel Flex Worth the Extra Cost?

Yes, Avel Flex is Avelo’s flexible fare option that provides extra cancellation benefits.

Benefits of Avel Flex:

No change or cancellation fees up to 15 minutes before departure
One-time use per customer, per flight
Must be purchased during the initial booking process
Canceled flights receive Avelo Cash (minus the Avel Flex fee)

Tips for Better Service

Keep proper documents with photos and receipts
Contact customer service for assistance with any issues
Use social media for quicker responses
Always know your passenger rights and duties

Process for Better Booking with Avelo Airlines

 Before Booking

 Always compare the cost with other airlines
Carefully read the cancellation policy
Consider AveloFlex for important or uncertain travel plans

 After Booking

Download the Avelo mobile app for a better experience
Add contact information and keep screenshots of all details
Always review the baggage policy before traveling

 Important Notes

Use AveloFlex for uncertain travel plans
Always know your rights and responsibilities
Keep all documentation and important information 
Book early to avoid higher cancellation fees

Final Thoughts

If you are planning a trip, always explore different options and then select the best one according to your requirements and needs.

Thank you for reading this guide on Avelo Airlines’ policies as of October 2025. Before booking, always confirm and verify the terms and conditions directly with the airline to avoid outdated or incorrect information.